Exchange Policy

Exchange Policy

At Kari's Kloset, our customers' satisfaction is our number one priority. If you are not 100% satisfied with your purchase, we will do everything that we can to ensure your happiness.

Merchandise can be returned for exchange, refund or store credit within 30 days of purchase on regular priced items.

You must have the original or gift receipt with you. Clothing and footwear must be returned in new condition. Tags must be attached and items must be unwashed, unworn, and free of any stains or odours. Footwear must be shipped back in the original shoe box with the lid, inside of a package. 

All items purchased as a sale item (including items purchased during a sale event, or items discounted with an online promotional code) are final sale and cannot be returned for exchange or store credit.

 

Store Credit

With a store credit, you will receive an email containing a gift card code once your return has been processed. This gift card will be equal to the amount of the returned item(s), including sales tax (if applicable), minus the cost of the shipping label (if applicable).

Gift card funds are immediately available once your return is processed. These gift cards cannot be refilled and will only expire once the funds have been depleted.

The gift card will be sent to the email on your order.

** Certain items are non-returnable and non-exchangeable due to hygienic reasons. These items include earrings and undergarments, including thong bodysuits. **

Shipping is non-refundable, unless there is a mistake on our end. Exchanges will be subjected to an additional shipping fee, paid by the customer. 

Please contact socialmedia.kariskloset@gmail.com for all shipping questions. 

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Defective Item

In the unusual event you receive an incorrect shipment or defective item, please contact socialmedia.kariskloset@gmail.com within 7 days of receiving the item for refund or exchange.

Defects must be reported before items are worn or washed.

Items that have been worn or washed will not be accepted for an exchange or refunded.

If you do not contact us about the issue within the 7 days, we will, unfortunately, be unable to help you. Please make sure to inspect your items and contact us within this timeline.

Items are best cared for by washing in cold water and hanging/laying flat to dry.